How Remote Tech Support Helps in Computer Repair

According to the U.S. Small Business Administration, small businesses represent 99.7 percent of all employer firms in the country. Small firms also account for forty-three percent of the technical workforce, and employ engineers, computer programmers, and scientists. About fifty-two percent of the small businesses are home-based. As per the US Census Bureau data for 2009, more than 119 million households in the US have computers, and 68.7 percent of them use the Internet. For most of the small business owners, use of computers and the Internet is essential to increase their productivity. From flower shops to bowling alleys, all small establishments have increasingly adopted information technology to smoothen their operations, save money, and increase their profitability. Firms use computers to manage their business through effective communication and efficient data management. However, many of those firms suffer regular losses in productivity due to various software and hardware related problems that hamper their daily activities.

The computer related issues that small businesses face are similar to what the big corporations have to also deal with. According to a Forrester Research projection, growth in IT spending is expected to increase to 8.4% in 2010. For 2010, about forty percent of businesses reported an increased spending of five percent or more on IT security. But only a small percentage of the small businesses in the US employ in-house technical professionals for computer repair for resolving hardware and software issues. There has been an increase outsourcing technical support requirements to companies such as iYogi, which provide remote support for computer repair. For a small annual fee, iYogi offers unlimited remote technical support and computer repair services to their subscribers. iYogi technicians can be contacted at any hour of the day or night. By opting for remote tech support, small firms can save a lot of money. The cost advantage is indeed one of the major reasons why small firms in the US subscribe to remote technical support services.

A subscriber of iYogi, when faced with any software or hardware problem, can call them on their toll free number. To carry out computer repair, iYogi technicians request for remote access of the problematic machine. Once the permission is granted and depending on the gravity of the problem, technicians can repair the computer within a few minutes. Small firms can also get other peripheral devices like printer, mobile, and digital camera issues resolved with the help of remote technical support. The future prospects of remote tech support service firms look bright as more and more small business owners feel the need to secure their IT interests in a cost-effective manner.

How Remote Tech Support Helps in Computer Repair

Remote IT Tech support is a great time and money saver and has observed many companies jumping on board to derive utmost satisfaction from their users. On the other hand, if the user has quick access to remote tech support, it can eliminate delays by leaps and bounds. The virtual machines can be remotely accessed very easily; however, computer hardware issues require a more face-to-face approach.

If you look at the bigger picture, computer systems can benefit a great deal from remote access and maintenance as this service makes use of virtual servers to offer quick solutions. We’ll tell you how you can derive benefits from it.

Here you go!

Access to countless resources

As a technician, you cannot figure out and jot down the meaning of every single error message and the way to fix it. Apparently, Google is the sole life-saver at that time. However, if you’re in front of your customer, it won’t look good while referring to Google every now and then. On the other hand, remote tech support can let you get the hold of your own machine, where you can independently research the problems and access a wide range of applications.

Location

Generally the computer repair shops are limited to just one location. However, the geographical locations are not a concern with remote technical support. Perhaps, you can call it an office without boundaries. It only calls for a good and speedy Internet connection. So, it can help you reach out to your clients even if they are half a world away.

Efficiency

Remote tech support is a time-saver as it cut down the ‘loading bar time’. If you ever experience it as a technician, you can use the loading/installing bar time to work on the other customer’s computer system. This way, you can make a better use of your time and manage the work more efficiently.

Fewer disturbances

There are a lot of customers who welcome help coming to them from behind the drapes. Here, remote tech assistance comes in to play and steer clear of all the intrusions, which might come in to the way. There are many customers who don’t want you to be there at their place and then, there is also a big lot whom you don’t want to come across to. In this case, it’s better to get their technology backup from behind the scenes.

Convenient

Remote Support Assistance (RSA) can facilitate remote tech support assistance session by sending a temporary RSA application to the user. This way, IT support firm can gain access to address the problem on user’s system and remove the application on session completion. Unassisted RSA sessions can also be initiated for the machines, which are not currently attended by the user.

There are many companies, such as iYogi Technical Services, around the world that offers remote technical support to thousands of people. They use remote tech support to resolve tech issues of their customers, rather than walking to everyone’s desk.